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Order Cancellation Guidelines

Order Cancellation Conditions

Orders placed at Juterootsy (hereinafter referred to as “we” or “us”) that have not been shipped within 48 hours can be cancelled directly.

Orders placed more than 48 hours ago or already shipped cannot be cancelled immediately. In such cases, you may wait for delivery and then contact us to request a return and refund. We also recommend reviewing your order confirmation carefully to ensure accuracy before shipment.

Order Cancellation Process

  1. Contact our customer support team via email or phone to request order cancellation. Provide your order number, payment receipt, and contact details.

  2. Our support team will process your request promptly and notify you of the result. Upon approval, we will arrange a refund as soon as possible.

  3. We may confirm additional details if necessary to ensure the correct order is cancelled.

Refund Process

  • Refund Method: Refunds will be returned to the card used for payment (Visa, MasterCard).

  • Processing Time: Depending on your card issuer, refunds are expected to reach your account within 1-3 business days. If the refund is delayed, please contact us for assistance.

  • Partial Orders: If only part of the order is cancelled, the refund will be calculated for the cancelled portion.

  • Refund Confirmation: We will send an email confirmation once the refund is processed successfully.

Additional Notes

  • Any shipping fees paid are refundable if the order is cancelled within the 48-hour window.

  • Orders with multiple items may be cancelled partially; refund will reflect the cancelled items.

  • If the order has already been shipped, the return and refund process will follow standard handling after delivery.

  • Please retain the original packaging and invoice for return purposes if applicable.

Contact Us

Phone: +1 (518) 813-6665

E-mail: client@juterootsy.com

Address: 1751 MURPHY RD, WAYNESVILLE, GA 31566-4267, US

Opening Hours: Monday to Friday, 10:00 AM – 6:00 PM (Pacific Time, PT)

  • Our team is available to answer your questions and provide support throughout the cancellation and refund process.

  • For urgent inquiries, calling is recommended for faster response.

  • Keep your order information ready to ensure a smooth process.