Shipping Policy

Delivery Area

We deliver across the United States only. Orders from other countries are currently not supported.

Shipping Fees

Cut-off Time

Our working hours are Monday to Friday, 10:00 AM – 6:00 PM (Pacific Time, PT).
Orders placed before 6:00 PM will begin processing the same day. Orders placed after 6:00 PM or on non-working days will be processed on the next working day.

Processing Time

Orders require 1-3 business days for processing before shipment.

Estimated Shipping Time

The total estimated delivery time is 8-15 business days from the shipment date.

Carrier

All shipments are handled by UPS.

Order Tracking

After placing an order, you will receive an email containing order number, payment information, and shipping carrier details.
You can check your order status on our website's “Order Tracking” page by entering your email or phone number along with your order number.

Disclaimer of Liability

Damaged or Lost Items: We are not responsible for damages or loss that occur during transit.
Shipping Modifications or Cancellations: We reserve the right to adjust shipping schedules in exceptional circumstances.
Delivery Address Responsibility: Customers are responsible for providing accurate delivery addresses.

Delivery Receipt Guidelines

Ensure someone is available to receive the package.
Inspect the package upon receipt for visible damage and report any issues immediately.
Retain packaging for potential return or exchange purposes.

Contact Us

Phone: +1 (518) 813-6665

E-mail: client@juterootsy.com

Address: 1751 MURPHY RD, WAYNESVILLE, GA 31566-4267, US

Opening Hours: Monday to Friday, 10:00 AM – 6:00 PM (Pacific Time, PT)

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