Refund Policy

 

Validity Period

Returns and exchanges are accepted within 30 days after the order is signed for.

Conditions for Return or Exchange

• Product appearance issues

• Quality defects

• Odor, significant color deviation, or similar problems

• Wrong item received

• Returns or exchanges without specific reason

Return Process

1. Contact our customer support via email or phone to request a return, providing order number, payment receipt, reason for return/exchange, and relevant photos or videos.

2. Our support team will promptly process your request. If approved, we will notify you and provide a return address.

3. You need to return the product to the specified address and wait for us to receive it.

4. Once received, we will inspect the product. If the inspection confirms the issue, we will arrange a refund immediately.

Exchange Process

1. Contact our customer support via email or phone to request an exchange, providing order number, payment receipt, reason for exchange, and relevant photos or videos.

2. Our support team will promptly process your request. If approved, we will notify you and provide a return address.

3. Return the product to the specified address and wait for us to receive it.

4. After inspection confirms the issue, we will ship the replacement product within 1-3 business days.

Refund Process

• Refund Method: Refunds will be returned to the card used for payment (Visa, MasterCard).

• Processing Time: Refunds are expected to reach your account within 1-3 business days, depending on card issuer efficiency. Contact us if delayed.

Return Labels

• We provide return labels for eligible returns to ensure packages are properly identified and tracked.

• Customers should attach the provided label securely to the return package.

• Returns without labels may result in processing delays.

Shipping Costs

• For issues such as product appearance defects, quality issues, odor, color deviation, or wrong items, shipping costs are covered by us.

• For returns without specific reasons, shipping costs are the customer’s responsibility.

Disclaimer

• We are not liable for delays caused by carriers once the item has been shipped back.

• We are not responsible for items damaged during return transit if proper packaging is not followed.

• Refunds or exchanges depend on inspection results; items must meet return conditions.

Contact Us

Phone: +1 (518) 813-6665

E-mail: client@juterootsy.com

Address: 1751 MURPHY RD, WAYNESVILLE, GA 31566-4267, US

Opening Hours: Monday to Friday, 10:00 AM – 6:00 PM (Pacific Time, PT)

Contact us for any return, exchange, or refund inquiries.

Our team is available to guide you through the entire process.